Safety Information for motorized scooters in the City of Wheeling:
General Reminders:
- Riders must be 18 or older
- Ride solo, only one rider per scooter
- Stay off the sidewalks, use the roadway, bike lane or trail
- Park responsibly at your nearest bike rack, corner of the sidewalk, or area out of the way from pedestrian traffic
- Helmets are recommended, but not required
Questions & Answers:
Where are people supposed to ride scooters?
Scooters can used on the street, in a bike lane or on the Heritage trail. Following all traffic rules. Do not ride on the sidewalk, or interstate highway.
Where can scooters be parked?
Users should park the scooter anywhere on the sidewalk in the "furniture zone," as long as they don't block access for others. The furniture zone is the area between the curb and the walkway where there may already be trash receptacles, bus stops, benches, and bike racks. Parked devices should not block:
- the pedestrian walkway (leave at least 6' of space)
- bus stops and shelters
- doorways and emergency exits
- fire hydrants and standpipes
- driveways and sidewalk ramps
How should I drive my car when there are people on scooter on the road with me?
Share the road. People riding scooters are allowed on the road. While they will likely use bike lanes when available, scooter riders can be in the middle of the travel lane to be visible and to avoid road hazards. Slow down and drive with caution.
Drivers may pass people on scooters if they leave at least three feet between the motor vehicle and the rider. This is state law. Where possible, change lanes to pass. You may cross a double yellow line to pass as long as you safely yield to oncoming traffic. Make sure you are safely ahead of the rider before merging back into the right lane. If there is not room to pass safely, follow behind at a safe distance until you can pass.
Who can ride the scooters?
Any person who is 18 years old or older.
There is a scooter parked in the wrong place. What should I do?
Contact Bird. The best way to have the scooter addressed is to report the specific location and problem to Bird support line at 866-205-2442, or on the Bird app. For additional information, visit www.bird.co
Bird Contact Methods:
- Call 1-866-205-2442 for the 24/7 support line
- Email general support: hello@bird.co
- Bird App: Community Mode allows anyone with a Bird account to report or provide feedback on vehicle-related issues such as poorly parked or damaged vehicles in their area. You will be asked to provide the Bird ID number and the specific issue you’re experiencing, then one of our team members will be assigned to correct the issue. You can access Community Mode by tapping the yield sign on the bottom left of the Bird map.
Additional Information:
